Effective Date: 11/28/25
Last Updated: 04/15/26

At Nerdy Related, we aim to ship orders as accurately and efficiently as possible. Please review the following shipping terms before placing an order.

1. Order Processing

Orders are typically processed within [insert timeframe, for example 2–5 business days] after payment is received and cleared, excluding weekends, holidays, preorder hold periods, and store closures.
 

Processing time refers to the time it takes for us to prepare, verify, pack, and hand your order to the shipping carrier. Processing time is separate from carrier transit time.

Orders may be delayed for reasons including:

• High order volume

• Product availability issues

• Preorder allocation changes

• Payment verification

• Address verification problems

• Severe weather, carrier disruption, or other circumstances beyond our control

If we are unable to ship within the timeframe stated at checkout or otherwise advertised, we may contact you regarding the delay. FTC guidance requires sellers that cannot ship within the promised time to notify the buyer and offer the option to consent to the delay or cancel for a refund of the unshipped merchandise.

2. Shipping Methods and Delivery Estimates

We ship using third-party carriers such as [USPS / UPS / FedEx / other]. Available shipping methods and estimated delivery windows will be shown at checkout, when applicable.

All delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise. Carrier transit times begin once the package has been accepted and scanned by the shipping carrier.

3. Preorders and Special Release Products
 

Preorder items, special releases, and limited-allocation products may ship on or after the official release date, subject to distributor allocation, manufacturer supply, and product availability.

If your order contains both preorder and in-stock items, we may either:

• Hold the full order until all items are available to ship, or

• Ship items separately at our discretion

If separate shipments are requested by the customer and approved by Nerdy Related, additional shipping charges may apply.

Preorder fulfillment dates are estimates and may change due to manufacturer delays, distributor shortages, or allocation adjustments.
 

4. Address Accuracy
 

Customers are responsible for entering a complete and accurate shipping address at checkout. Nerdy Related is not responsible for delivery issues resulting from incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer will be responsible for any additional shipping charges required to resend the package.

5. Lost, Delayed, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, transit and delivery are handled by that carrier. Nerdy Related is not responsible for shipping delays, lost packages, stolen packages, misdelivered packages, or damage that occurs after carrier acceptance, except where required by law.

If a package is marked delivered but cannot be located, customers should first:

• Verify the shipping address

• Check with household members, neighbors, or building staff

• Contact the carrier directly

• Allow additional time for possible delayed delivery scanning

For USPS shipments, official guidance provides options for submitting a missing mail search request and, for insured eligible shipments, filing a claim for loss or damage. USPS also states that damaged or missing contents claims should be filed promptly and no later than 60 days from mailing for eligible claims.

If your package arrives visibly damaged, please keep all packaging materials and contact us at [insert email] within [insert timeframe, such as 3 days] of delivery.

6. Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated. Shipping fees are non-refundable once an order has shipped.

Any customs fees, import duties, taxes, or additional delivery charges for international orders are the responsibility of the customer unless otherwise stated.
 

7. Combined Orders and Split Shipments
 

We may combine multiple items into one shipment when possible. We reserve the right to split shipments at our discretion based on inventory location, order contents, or fulfillment needs.

8. Refused, Undeliverable, or Returned Packages
 

If a package is refused, undeliverable, returned by the carrier, or unclaimed, Nerdy Related may deduct any original shipping cost, return shipping cost, restocking-related handling cost where applicable by law, and any additional fees incurred before issuing any store-approved resolution.

Because your store policy is all sales final, returned packages do not create an automatic right to a refund, exchange, or cancellation unless required by law or expressly approved by Nerdy Related.
 

9. Order Holds, Fraud Review, and Shipment Refusal
 

Nerdy Related reserves the right to hold, delay, cancel, or refuse shipment of any order at its sole discretion, including but not limited to cases involving:

• Suspected fraud

• Billing or payment issues

• Inventory errors

• Pricing errors

• Quantity limitations

• Safety or policy concerns

If an order is canceled before shipment, any approved refund will be issued to the original payment method unless otherwise required.
 

10. Contact Us
 

If you have questions about your shipment, please contact us at:

Nerdy Related
nerdyrelated@gmail.com
(562) 277-1454
1246 Long Beach Blvd, Long Beach CA, 90813